RETURN POLICY
Return Policy
Solid3eings Return Policy
At Solid3eings, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.
1. Return Eligibility:
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unworn, unwashed, and with all original tags attached.
- Sale items and gift cards are non-returnable and non-refundable.
2. Return Process:
- To initiate a return, please contact our customer service team at [HelpSolid3eings@gmail.com] with your order number and reason for the return.
- Our customer service team will provide you with a return authorization and instructions on how to send your item(s) back to us.
3. Return Shipping:
- Customers are responsible for the return shipping costs unless the item received was damaged or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that shipping costs are non-refundable.
5. Exchanges:
- If you need to exchange an item for a different size or color, please follow the return process and specify the exchange request in your return email.
- Once we receive your return, we will ship the exchange item to you, subject to availability.
6. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us at [HelpSolid3eings@gmail.com] within 7 days of receiving your order. We will arrange for a replacement or a refund and cover the return shipping costs.
7. Non-Returnable Items:
- The following items are not eligible for return or exchange: sale items, gift cards, and any items marked as final sale.
8. Contact Us:
- For any questions or concerns regarding returns or exchanges, please contact our customer service team at [HelpSolid3eings@gmail.com].